Support, Passwords & FAQs

Troubleshoot common staff, student, and parent questions. Manage credential resets, audit issues, and contact the Acadiom support team.

Login & Password Resets

If a student, parent, or staff member cannot log in:

• Self-Service: Users can click "Forgot password?" on their login screen (/student/forgot-password, /parent/forgot-password, or /tutor/forgot-password). A reset link is emailed immediately.
• Admin Override: As a Centre Admin, open the user's profile at /tutor/users or /tutor/students/{id} and click Reset Password / Send Magic Link.

Missing Fee Receipts

If a parent did not receive their fee receipt:

1. Navigate to /tutor/fees/payment-records.
2. Locate the transaction by student name or receipt number.
3. Click Download PDF or Resend via WhatsApp.

Fixing Attendance Errors

If a teacher accidentally marked a present student as absent:

1. Open Attendance, then the batch's Register.
2. Click the date of the class.
3. Change the student's mark from Absent to Present and tap Save Attendance.
4. The parent portal shows the corrected mark straight away.

Contacting Acadiom Support

Need help with your coaching centre configuration, payment gateway setup, or custom feature requests?

• In-App Support Ticket: Go to /tutor/support and click New Ticket.
• Priority Email Support: Reach out to support@acadiom.com with your tenant workspace slug.
• System Status: Check live service uptime anytime at acadiom.com/status.